Help › Printer Setup
Connecting and configuring receipt, kitchen, and label/barcode printers in RoyalPOS (WiFi/Ethernet, Bluetooth, USB, and OS-installed printers).
Open the side menu (drawer) and go to Printer Settings (or Settings → Printer). From there you can add and configure the Cash Counter printer, Kitchen printer, and Label/Barcode printer.
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RoyalPOS supports four connection types: WiFi / Ethernet (network printer via IP address), Bluetooth (thermal BT printer), USB (directly connected thermal printer), and Installed (a printer already installed in Windows or the OS). You choose the type when adding a printer.
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Availability of each type depends on the platform — Installed printers and Desktop Barcode printers are mainly used on Windows.
In Printer Settings tap Add Printer, choose WiFi, enter the printer's IP address and port (most thermal printers use 9100), then tap Test printer to confirm it prints. If the test slip prints, tap Save.
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The printer and the POS device must be on the same WiFi/LAN network. If you get 'Ip Address required', the IP field is empty.
Most thermal printers print their IP address on a self-test slip — hold the FEED button while powering the printer on, or use the printer's configuration utility. You can also check your WiFi router's connected-devices list. Enter that IP in RoyalPOS when adding a WiFi printer.
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The exact self-test button combination varies by printer brand — check the printer manual if FEED-on-power-on does not work.
Most network thermal/receipt printers use TCP port 9100 (RAW printing). Enter 9100 unless your printer's manual specifies a different port.
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Pair the printer in your device's Bluetooth settings first. Then in RoyalPOS Printer Settings tap Add Printer, choose Bluetooth, pick your printer from the list, tap Test printer, and Save.
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If you see 'Bluetooth Printer not select', you tapped Test/Save without choosing a printer. Grant Bluetooth permission when prompted.
Plug the printer into the device's USB port. In Printer Settings tap Add Printer, choose USB, select the detected USB device, tap Test printer, then Save.
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If you see 'USB Device not select', choose the device from the list before testing/saving.
Choose Installed Printer when adding a printer. RoyalPOS will use a printer already installed in the operating system via its Windows driver. Select it from the list, run Test printer, and Save.
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Installed-printer mode is mainly for Windows desktop deployments.
On the printer setup screen tap Test printer. A sample receipt (or sample label, for a barcode printer) prints. If nothing prints, re-check the connection details (IP/port, selected device), and that the printer has paper and is powered on.
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For WiFi test prints RoyalPOS connects on the port you entered (default 9100). A failed test shows the IP and port that was tried.
In Printer Settings open Cash Counter Printer and add or configure the printer that prints customer bills. This is the receipt printer used at the billing counter.
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Turn on Disable Cash Printer if this device should not print customer bills (e.g. a kitchen-only station).
In Printer Settings open Kitchen Printer and add the printer placed in the kitchen. When orders are placed, the KOT (kitchen order ticket) prints there. You can give it a title and assign categories.
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Use Disable Kitchen Printer to turn off KOT printing on a device.
Yes. When configuring a kitchen printer you can assign which categories it prints, or set it as the All Category Printer to print every item. This lets you route, for example, drinks to the bar printer and food to the kitchen printer.
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Turn on Disable Cash Printer in Printer Settings. The device will then skip printing customer bills — useful on kitchen-only or secondary devices.
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Turn on Disable Kitchen Printer in Printer Settings so the device stops printing kitchen order tickets.
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When configuring a printer, choose the paper size that matches your roll — typically 58mm (2 inch) or 80mm (3 inch). The receipt layout and column widths adjust automatically to the selected size.
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Auto Print automatically prints the receipt when an order is completed or checked out, so you don't have to tap print manually each time. Toggle it in Printer Settings.
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Use Print no of time in Printer Settings to set how many copies of the receipt print each time.
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Duplicate Print prints an extra copy of the bill — for example a merchant/kitchen copy alongside the customer copy. Enable it in Printer Settings.
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Open Customize Your Printer in Printer Settings. It has tabs for Cash Counter, Kitchen, and KOT-as-Label. Toggle the fields you want printed (logo, brand name, address, tax no, token, item-wise tax/discount, totals, footer, QR, etc.).
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In Customize Your Printer → Cash Counter tab, enable Outlet Logo. The logo downloaded for your outlet then prints at the top of the bill. Make sure your logo is uploaded in your outlet/brand settings.
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In Customize Your Printer → Cash Counter tab, enable Currency symbol in Total. When you turn it on you can pick a symbol (₹, $, €, £, etc.) or type a custom one. The Grand Total line then prints with that symbol.
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The total line is printed as an image when this is on, so any symbol prints correctly on any thermal printer.
In Customize Your Printer, enable Beep Sound. It is available separately on the Cash Counter tab (beep after the bill prints) and the Kitchen tab (beep after the KOT prints). It is off by default.
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In Printer Settings open Desktop Barcode Printer / Label Printer, select the installed label printer, choose the label size (e.g. 25x25, 50x25, 50x38, 50x50, 75x50), and Test print. Use it to print product/price barcode labels.
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Label printers use TSPL commands (different from receipt printers). Use Disable Label Printer to turn the feature off on a device.
RoyalPOS supports common label sizes including 25x25, 50x25, 50x38, 50x50, 75x25, 75x50, 100x50 and 100x75 mm. Pick the size that matches the physical label stock loaded in the printer so the barcode and text fit correctly.
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Yes — set Print Language in Printer Settings to print the receipt text in the selected language.
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In Customize Your Printer you can enable Blank Space on top (KOT) and Blank Space on bottom for the bill or KOT. This feeds extra paper so tickets are easier to tear off.
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Use Reset Printers in Printer Settings to clear all configured printers and start fresh. You'll be asked to confirm, then you can re-add your printers.
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Yes. A WiFi/Ethernet printer has a fixed IP address, so each POS device can be configured with that same IP and port. All devices on the network can print to it. For best reliability give the printer a static IP on your router.
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Check that (1) the printer and POS device are on the same WiFi/LAN, (2) the IP address and port are correct (most use 9100), (3) the printer is powered on with paper, and (4) no firewall or antivirus is blocking the connection. Tap Test printer — if it shows 'connection failed', the IP/port is wrong or unreachable.
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Make sure the printer is paired in the device's system Bluetooth settings first, the printer is on and in range, and Bluetooth permission is granted to RoyalPOS. Then re-select it on the printer setup screen and Test print.
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This usually happens when too many text fields are enabled and the label is small, pushing the barcode off the label. Use a larger label size, reduce the fields on the label, or make sure the selected label size matches the physical stock. RoyalPOS reserves space for the barcode, but a too-small label with many fields can still crowd it.
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Junk output usually means the wrong printer type or paper size is selected, or the data was sent faster than the printer could render an image. Re-check that the connection type (WiFi/BT/USB) and paper size match your printer, and ensure you selected a thermal/ESC-POS printer (not a label printer) for receipts.
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