Multi-Device & Network FAQs

Question 1

How does RoyalPOS work across multiple devices?

Accepted Answer

One device runs as the main POS (the server). Other devices — kitchen screens, captain handhelds, and the token counter — connect to it over the same WiFi/LAN using its IP address and port, and stay in sync in real time.

Question 2

What network do all the devices need?

Accepted Answer

All devices must be on the same local network (the same WiFi/router or wired LAN). Clients connect to the main POS by its IP address and port. For reliability, give the main POS a static IP on the router. Steps: Connect every device to the same WiFi/router. Note the main POS device's IP and port. Enter that IP/port on each client device. Give the POS a static IP for reliability (recommended).

Question 3

Why can't client devices connect to the main POS?

Accepted Answer

If clients can't reach the main POS, the usual causes are: the devices are on different networks, the wrong IP/port was entered, or a firewall/antivirus on the POS device is blocking the connection. Put all devices on the same network, re-check the IP/port, and allow RoyalPOS through the firewall/antivirus. Steps: Confirm all devices are on the same WiFi/LAN. Re-enter the correct POS IP and port on the client. Allow RoyalPOS through the POS device's firewall/antivirus. Reconnect from the client.

Question 4

Can I show a customer-facing display / ads screen?

Accepted Answer

Yes. On a desktop setup RoyalPOS can drive a second customer-facing screen that shows order details and promotional images, separate from the cashier's screen.

Question 5

Can customers order themselves (QR / self-ordering)?

Accepted Answer

Yes. Customers can place dine-in orders from the online/Capto app or a QR menu. Those orders arrive on the POS as pending items on the table for staff to accept, then they go to the kitchen.

Question 6

What happens to orders if the internet goes down?

Accepted Answer

RoyalPOS keeps working offline — orders are saved locally and uploaded automatically when the connection returns. The local-orders list shows each order's status as Synced or Pending until it uploads. Steps: Keep billing normally even without internet. Orders are stored locally as Pending. When internet returns they upload automatically and show as Synced.

Question 7

How do I check if local orders have uploaded?

Accepted Answer

Open the local/device orders list. Each order shows a status — Synced (uploaded to the server), Pending (waiting to upload), or Cancelled. Pending orders upload automatically; once accepted by the server they stay Synced. Steps: Open Local / Device Orders. Check each order's status badge. Pending orders upload automatically when online.