Menu Setup FAQs

Question 1

How do I build my menu in the dashboard?

Accepted Answer

Build the menu in this order: set up Taxes, create Categories, add Modifiers (variations and add-ons), then add Items (assigning each to a category, tax, and price). Add Combos and Packages if you sell them. Then set the display order and sync the POS app. Steps: Set up Taxes (inclusive or exclusive). Create Categories. Add Modifiers — variations and/or add-ons. Add Items with category, tax and price; assign modifier groups. Add Combos / Packages if needed. Set item/category order and sync the POS app.

Question 2

How do I set up taxes, and what is inclusive vs exclusive tax?

Accepted Answer

Open Taxes and create the tax rates you charge (e.g. GST/VAT). For each item's price you can set the tax as inclusive or exclusive of the selling price. Inclusive means the tax is already contained in the price you entered; exclusive means the tax is added on top of the price at billing. Steps: Open Taxes and add each tax with its name and percentage. When pricing an item, choose whether the price is tax-inclusive or tax-exclusive. Save — bills then calculate tax accordingly. Note: Inclusive = tax is part of the displayed price; Exclusive = tax is added on top of the price.

Question 3

How do I create categories (cuisines)?

Accepted Answer

Open Categories and add a category for each group of items (e.g. Starters, Beverages). Items are assigned to a category, which controls how the menu is grouped in the app and on reports. You can set the order in which categories appear. Steps: Open Categories. Add a category with its name (and image if used). Set its display order (Order By). Save and assign items to it.

Question 4

What are modifiers — variations and add-ons?

Accepted Answer

Modifiers are options you attach to items, and there are two kinds: Variations and Add-ons. A Variation defines a version of the item such as size (Small / Medium / Large) and sets the item's price for that version. An Add-on is an extra such as a topping whose price is added on top of the item's price. Create a modifier group, then assign it to the items it applies to. Steps: Open Modifiers. Create a modifier group as a Variation or an Add-on. Add its choices and prices. Assign the group to the relevant items.

Question 5

How do I set up a Variation (e.g. size: small/medium/large)?

Accepted Answer

A Variation is a version of the item — most commonly size like Small, Medium, Large. Each variation choice carries its own price, and selecting it sets the item's price to that variation's price (it replaces the base price, not added to it). Create the variation group with each option and price, then assign it to the item. Steps: Open Modifiers → create a group of type Variation. Add each option (e.g. Small, Medium, Large) with its price. Assign the variation group to the item. At the POS, choosing a size sets the item price to that size's price. Note: Variation price is the item price for that size — it is counted as the price, not added on top.

Question 6

How do I set up Add-ons (e.g. extra toppings)?

Accepted Answer

An Add-on is an optional extra such as an extra topping or side. Each add-on has a price that is added to the item's price when selected. Create the add-on group with its choices and prices, then assign it to the items it applies to. Steps: Open Modifiers → create a group of type Add-on. Add each add-on (e.g. Extra Cheese) with its price. Assign the add-on group to the item. At the POS, each selected add-on adds its price to the item. Note: Add-on price is added on top of the item's price.

Question 7

How do I assign a modifier group to items?

Accepted Answer

After creating a modifier group (variation or add-on), assign it to the particular items it applies to — so the options appear only on those items. You assign the group from the modifier or the item setup. Only the assigned items show the variation/add-on choices at the POS. Steps: Create the modifier group (variation or add-on). Open the group's assignment (or the item) and select the items it applies to. Save — those items now show the options at the POS.

Question 8

How do I create a combo?

Accepted Answer

Open Combo to create a combo made of multiple items sold together at a combo price. Define the included items and the combo's price; it then appears as a single sellable item. Steps: Open Combo. Create a combo and add the included items. Set the combo price and save.

Question 9

What is a Package (subscription) and how do I create one?

Accepted Answer

A Package is a prepaid offering the customer can use multiple times — for example a 30-day meals subscription. The customer buys the package once; then each time they visit, a quantity is deducted from their package balance until it runs out. You can set an expiry date after which the package is no longer valid. Steps: Open Package. Create a package and define its contents and total quantity/usage. Set the price and an expiry date. Save — when a customer buys it, each visit deducts from their package balance until used up or expired. Note: Packages support repeat use: quantity is deducted per visit, and an expiry date can limit validity.

Question 10

How do I change the order/sequence of items or categories?

Accepted Answer

Use the Order By value to control the sequence. Set an Order By number on each category and item — lower numbers appear first — so categories and items show in the order you want in the app menu. The App Menu Display screen also helps arrange how they appear. Steps: Open the category or item. Set its Order By number (lower shows first). Save and sync the app to see the new order. Use App Menu Display for finer arrangement.

Question 11

Can I add or update many items at once (bulk)?

Accepted Answer

Yes. Use the bulk upload to add many items at once from a CSV/Excel file, and bulk update to change many items together (for example prices). See Item Master & Bulk Upload for the full steps and templates. Steps: Open the bulk upload (to add) or bulk update (to edit) option. Download the template, fill it in. Upload the file to apply the changes in bulk.

Question 12

How do I control how the menu appears in the app?

Accepted Answer

Use App Menu Display to control how categories and items appear in the POS app — ordering and visibility — so staff see the menu the way you want. Steps: Open App Menu Display. Arrange / show-hide categories and items. Save and sync the app.