Can I connect POS with a barcode scanner?

Yes, barcode scanners can be connected via USB or Bluetooth.

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Example: Scan packaged juice barcode for quick billing.

Can I connect POS with cash drawers?

Yes, cash drawers can be connected via supported printers.

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Example: Drawer opens automatically after bill printing for cahs payments

Do you support weighing scale integration?

Yes, RoyalPOS supports digital weighing scale integration for billing.

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Example: Auto-capture item weight for fruits and vegetables billing.

Does RoyalPOS support retail stores?

Yes, RoyalPOS is designed for retail businesses.

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Example: Example: Grocery shops, supermarkets, fashion outlets can use it.

Can I manage both barcode and non-barcode items?

Yes, you can bill using barcode scanning or manual item entry.

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Example: can a shampoo barcode or manually add “Rice 1Kg.”

Can I sell both MRP-based and custom-priced products?

Yes, you can set fixed prices or enter price during billing.

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Example: Example: Bread at ₹40 MRP, Vegetables by entered weight

Can I track stock in retail POS?

Yes, the system automatically updates inventory after each sale.

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Example: Example: 50 Soap bars in stock → 2 sold → Stock updates to 48.

Does RoyalPOS support loyalty programs in retail?

Yes, customers can earn and redeem loyalty points

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Example: Example: Customer earns 10 points on ₹1000 shopping.

Can I manage multiple outlets in retail POS?

Yes, each outlet can be managed with one admin panel

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Example: Example: Branch 1 (Supermarket), Branch 2 (Mini store).

How to add products in retail POS?

Go to item master → Add item → Enter name, price, and category

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Example: Example: Add “Detergent 1Kg” with MRP ₹120 under Household.

Can I bulk upload products using Excel/CSV?

Yes, RoyalPOS allows bulk product uploads via Excel/CSV file.

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Example: Example: Upload 500 grocery items at once.

Can I manage product categories?

Yes, you can create and organize categories for items.

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Example: Example: Categories: Grocery, Beverages, Personal Care.

How to add suppliers/vendors?

Item Master → Go to Suppliers section → Add Vendor details.

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Example: Example: Add “Nestlé India” as a supplier for beverages.

Can I set different pricing for the same product?

Yes, you can set multiple price lists or promotional pricing.

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Example: Example: “Rice 5Kg” Regular ₹500, Festival Offer ₹450

How to configure GST for retail items

In item setup, add applicable tax percentage for each product.

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Example: Example: Soap → 18% GST, Milk → 0% GST

How to generate a retail bill?

Scan product barcode or select items, confirm, and print bill.

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Example: Example: Scan Shampoo + Biscuit + Juice → Generate bill ₹350.

Can I handle product returns?

Yes, items can be returned with refund

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Example: Example: Customer returns “Shampoo ₹150” → Refund issued.

Can I manage product exchanges?

Yes, return the old item and bill the new one in a single process.

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Example: Example: Return Shirt (₹500) → Buy Jeans (₹600) → Pay balance ₹100.

Can I hold and resume a bill?

Yes, you can park a bill and continue later.

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Example: Example: Park bill for Customer A → Bill Customer B → Resume A.

Can I apply discounts during billing?

Yes, apply flat or percentage discounts on products or bill total.

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Example: Example: Apply 10% discount on ₹2000 shopping → Final ₹1800.

Can I split payments in retail POS?

Yes, payments can be split across multiple methods.

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Example: Example: ₹1000 bill → ₹500 Cash + ₹500 UPI.

How to reprint a bill?

Go to Order History → Select Bill → Reprint.

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Example: Example: Reprint Bill #220 for Customer.

How to add stock in retail POS?

Go to item(enable add stock form beside) → Add Stock → Select product and enter quantity.

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Example: Example: Add 100 units of Soap @ ₹20 each.

Can I track stock levels in real-time?

Yes, stock auto-updates after every sale and purchase entry.

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Example: Example: 200 Biscuits in stock → 10 sold → 190 remain.

How to record purchase invoices from suppliers?

Go to Purchase Order → Add Invoice → Enter supplier, items, and cost.

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Example: Example: Supplier “Nestlé” invoice for 50 Maggi packets.

Can I manage stock transfers between outlets?

Yes, products can be transferred between outlets with records.

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Example: Example: Transfer 20 Milk packets from Outlet A to Outlet B

Can I record damaged or expired goods?

Yes, use “Wastage/Damage” option to update stock.

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Example: Example: Remove 5 spoiled Bread packets.

What payment methods are supported?

RoyalPOS supports Cash, Card, UPI, Wallets, and Split Payments.

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Example: Example: Customer pays ₹500 → ₹200 Cash + ₹300 UPI.

Can I accept partial payments?

Yes, you can accept advance and collect the balance later.

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Example: Example: Customer pays ₹1000 on ₹1500 bill → ₹500 pending.

Can I round off bills?

Yes, bills can be auto-rounded to nearest rupee.

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Example: Example: ₹199.50 rounded to ₹200.

Can I issue credit sales?

Yes, you can sell on credit and collect later.

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Example: Example: Customer buys ₹2000 groceries → Pay next visit.

Can I print GST invoice?

Yes, GST invoices can be printed with customer and tax details.

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Example: Example: GST Invoice for ₹500 bill with 18% GST = ₹590

Can I export reports?

Yes, reports can be exported in Excel and PDF format.

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Example: Example: Export monthly sales report to Excel.

Does the POS show stock and inventory reports?

Yes, detailed stock, purchase, and wastage reports are available.

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Example: Example: Stock report shows 200 units Soap left.

Can I track sales by cashier?

Yes, reports show performance of each cashier.

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Example: Example: Cashier A handled ₹80,000 sales in a week.

Can I view category-wise sales reports?

Yes, reports can be filtered by categories.

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Example: Example: Beverages ₹50,000, Grocery ₹1,20,000.

Can I see top-selling items?

Yes, POS shows best-selling products on dashboard

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Example: Example: Rice 5Kg sold 500 units this month.

What sales reports are available in retail POS?

Daily, weekly, monthly, and custom sales reports can be generated.

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Example: Example: Weekly sales report shows ₹2,50,000 revenue.

Which printers are supported for retail POS?

RoyalPOS supports thermal, Bluetooth, and Wi-Fi printers.

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Example: Example: Epson, TVS, and Bluetooth printers.

How to connect printer in Windows system?

Install printer driver → Add printer → Select in POS settings.

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Example: Example: Connect Epson Thermal Printer via USB.

How to connect printer in Android device?

Pair printer via Bluetooth/Wi-Fi → Select printer in POS app.

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Example: Example: Connect Bluetooth printer to Android tablet

Can I use weighing scale with retail POS?

Yes, integrated weighing scales can be connected for billing

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Example: Example: Weigh 2.5Kg Apples → Auto calculate price.