Question 1

What is RoyalPOS?

Accepted Answer

RoyalPOS is a cloud-based Restaurant & Retail Management System — a point-of-sale and business assistant that runs on Android, Windows and iOS. It powers 8,000+ outlets and handles billing, menu/inventory, tables, kitchen display, payments, delivery integrations, reports and more.

Question 2

Which types of businesses can use RoyalPOS?

Accepted Answer

RoyalPOS adapts to many business types: fine-dine restaurants, quick-service and fast-food restaurants, cafes, retail stores, food trucks, ice-cream parlors, bakeries, and spas/salons. From quick bites to fine dining and retail counters, it fits the workflow.

Question 3

What devices and platforms does RoyalPOS run on?

Accepted Answer

RoyalPOS works on Android phones/tablets, Windows 10/11 laptops, desktops and touch POS, and iOS (iPad/iPhone/macOS, with some limited functionality). It also runs on Android POS hardware including SUNMI devices — so you can bill from a device as small as a phone.

Question 4

How do I log in to RoyalPOS?

Accepted Answer

Open RoyalPOS and sign in with your outlet credentials. After login you reach the outlet dashboard, from where you can start orders, open the kitchen view, manage items, and reach settings.

Question 5

How do I log in using a device code?

Accepted Answer

If your outlet uses device codes, enter the device code on the login screen to register that device to the outlet. After that the device opens directly to its assigned role.

Question 6

What can I do from the outlet dashboard?

Accepted Answer

The dashboard is the home screen after login. From it you can Start Order (takeaway/dine-in/delivery), open the Kitchen (KDS), open Admin/Item management, view reports, get support/help, and log out.

Question 7

Where do I download the latest RoyalPOS app (recommended)?

Accepted Answer

The latest RoyalPOS app (V2) is the recommended version for new installs and for use with the Captain app. Install it from Google Play, or use the direct APK if you can't use the Play Store.

Question 8

Where do I download the older RoyalPOS Android app?

Accepted Answer

The older RoyalPOS Android app is still widely used by existing outlets. It works for billing, but it is not recommended if you want to use the Captain app — use the latest RoyalPOS V2 for that. Install from Google Play or the direct APK.

Question 9

Where do I download RoyalPOS for Windows?

Accepted Answer

Download the RoyalPOS Windows setup, unzip it, and run the installer to use RoyalPOS on a Windows PC.

Question 10

How do I start a takeaway (quick) order?

Accepted Answer

On the order screen tap the Quick tab in the action bar. Add items from the menu — they appear in the cart — then tap CHECKOUT to take payment.

Question 11

How do I start a dine-in order for a table?

Accepted Answer

Tap the Table tab (or open the Tables screen) and tap an empty table to start its order. Add items, then tap PLACE ORDER to send to the kitchen, or FINISH to settle the bill.

Question 12

How do I take a delivery order?

Accepted Answer

Tap the Delivery tab, add the customer's items, capture delivery/customer details, and proceed to checkout. Delivery orders can carry a delivery charge and a delivery time.

Question 13

How do I add an item to an order?

Accepted Answer

Tap an item in the menu and it is added to the cart on the right (or below in portrait). Tap it again to increase the quantity. The cart shows each line with its price and the running totals.

Question 14

How do I search for an item?

Accepted Answer

Tap the Search option in the action bar and type the item name or code. Matching items appear so you can add them quickly without scrolling the menu.

Question 15

How do I add an item by scanning a barcode?

Accepted Answer

With a barcode scanner connected (or the camera scanner), scan the product barcode while on the order screen and the matching item is added to the cart automatically. If several items match, you choose from a list.

Question 16

How do I check out and take payment?

Accepted Answer

Tap CHECKOUT (takeaway/delivery) or FINISH (dine-in) to open the payment screen. Choose a payment mode, confirm the amount, and complete the order. The receipt then prints (automatically if Auto Print is on).

Question 17

How do I take a cash payment and show change?

Accepted Answer

Select the Cash payment mode and enter the amount the customer gave (or tap a quick-amount chip). RoyalPOS shows the change/return amount to hand back.

Question 18

What payment modes are available?

Accepted Answer

RoyalPOS supports the payment modes configured for your outlet — typically Cash, Card, UPI/online, and wallet options. Pick the mode the customer is paying with on the payment screen.

Question 19

Where do I set up printers in RoyalPOS?

Accepted Answer

Open the side menu (drawer) and go to Printer Settings (or Settings → Printer). From there you can add and configure the Cash Counter printer, Kitchen printer, and Label/Barcode printer.

Question 20

What types of printers does RoyalPOS support?

Accepted Answer

RoyalPOS supports four connection types: WiFi / Ethernet (network printer via IP address), Bluetooth (thermal BT printer), USB (directly connected thermal printer), and Installed (a printer already installed in Windows or the OS). You choose the type when adding a printer.

Question 21

How do I connect a WiFi or Ethernet (network) printer?

Accepted Answer

In Printer Settings tap Add Printer, choose WiFi, enter the printer's IP address and port (most thermal printers use 9100), then tap Test printer to confirm it prints. If the test slip prints, tap Save.

Question 22

What is the Kitchen Display System (KDS) in RoyalPOS?

Accepted Answer

The Kitchen Display System (KDS) shows incoming orders on a screen in the kitchen instead of (or in addition to) printing paper KOTs. Kitchen staff see each order's items and update them through stages — pending, in process, and ready — so the floor and counter stay in sync.

Question 23

How do I open the Kitchen Display on a device?

Accepted Answer

On the RoyalPOS dashboard choose the Kitchen option (available for restaurant outlets). The device then runs as a kitchen screen and shows orders sent from the main POS. A dedicated kitchen device stays on this screen during service.

Question 24

How does a kitchen screen connect to the main POS?

Accepted Answer

The main POS device acts as the server and the kitchen screen connects to it over the same WiFi/LAN using the POS device's IP address and port. Once connected, orders placed on the POS appear on the kitchen screen in real time.

Question 25

Where do I choose what prints on the bill and KOT?

Accepted Answer

Open Customize Your Printer in Printer Settings. It has tabs for Cash Counter (the customer bill), Kitchen (the KOT), and KOT-as-Label. Toggle the fields you want on each, then save.

Question 26

What can I show or hide on the customer bill?

Accepted Answer

On the Cash Counter tab you can toggle: outlet logo, brand name, location/address, phone, tax number, order token, invoice number, order type, payment mode, customer details, item-wise rate/MRP/saving/discount/tax, subtotal, totals, footer text, QR codes, and more. Turn on only what you need.

Question 27

How do I print my logo and brand name on the bill?

Accepted Answer

On the Cash Counter tab enable Outlet Logo (and Brand Name). The logo downloaded for your outlet prints at the top of the bill. Make sure the logo is uploaded in your outlet/brand settings.

Question 28

Where do I find reports in RoyalPOS?

Accepted Answer

Open the Admin / reports area from the dashboard or side menu. You can view sales, item-wise, category-wise, cashier, and other reports, usually filtered by a date range.

Question 29

How do I choose the date range for a report?

Accepted Answer

Most reports have start-date and end-date pickers at the top. Set the period and the report refreshes for those dates.

Question 30

How do I see total sales and payment breakdown?

Accepted Answer

Open the sales report for the period to see total orders, total sales, and the breakdown by payment mode, plus cash in/out. Use it for daily reconciliation.

Question 31

Does RoyalPOS track inventory / stock?

Accepted Answer

Yes. RoyalPOS includes inventory features to track item stock, recipes (items made from raw materials), raw-material stock, stock requests, and audits, with low-stock handling so you know when to reorder.

Question 32

How do I add stock for an item?

Accepted Answer

Open the inventory / add-stock screen, select the item, enter the received quantity, and save. The item's current stock increases accordingly.

Question 33

What is a recipe and how does it affect stock?

Accepted Answer

A recipe links a sold item to the raw materials it consumes. When the item sells, RoyalPOS can deduct the raw materials per the recipe, so raw-material stock stays accurate.

Question 34

How does RoyalPOS work across multiple devices?

Accepted Answer

One device runs as the main POS (the server). Other devices — kitchen screens, captain handhelds, and the token counter — connect to it over the same WiFi/LAN using its IP address and port, and stay in sync in real time.

Question 35

What network do all the devices need?

Accepted Answer

All devices must be on the same local network (the same WiFi/router or wired LAN). Clients connect to the main POS by its IP address and port. For reliability, give the main POS a static IP on the router.

Question 36

Why can't client devices connect to the main POS?

Accepted Answer

If clients can't reach the main POS, the usual causes are: the devices are on different networks, the wrong IP/port was entered, or a firewall/antivirus on the POS device is blocking the connection. Put all devices on the same network, re-check the IP/port, and allow RoyalPOS through the firewall/antivirus.

Question 37

Login or other features fail to load — what should I check?

Accepted Answer

If login or data won't load even with internet, the most common cause on Windows is an antivirus or firewall blocking RoyalPOS. Check internet on the device, then allow RoyalPOS in your antivirus and Windows Firewall (allow the RoyalPOS app for both inbound and outbound). On a network with a proxy/captive portal, connect to a normal network.

Question 38

My printer is not printing — where do I start?

Accepted Answer

Check the connection type and details first: for WiFi confirm the IP/port (usually 9100) and same network; for Bluetooth confirm pairing and permission; for USB/Installed confirm the device is selected. Make sure the printer has paper and power, then use Test printer. See the Printer Setup guide for each type.

Question 39

My label printer prints text but not the barcode — why?

Accepted Answer

Usually too many fields on a small label push the barcode off the label. Use a larger label size, reduce optional fields, and make sure the selected label size matches the physical stock.

Question 40

How do I log in to the RoyalPOS admin dashboard?

Accepted Answer

Open the RoyalPOS admin dashboard in your web browser and sign in with your registered email/username and password. After login you land on the dashboard with the menu on the left.

Question 41

I forgot my dashboard password — how do I reset it?

Accepted Answer

Use the Forgot Password link on the login page to receive a reset link by email, or change your password later from your profile. Follow the emailed link to set a new password.

Question 42

What does the dashboard home show?

Accepted Answer

The dashboard home gives an overview of your business — sales summaries and key figures — with the navigation menu on the left to reach items, stock, customers, offers, reports and settings.

Question 43

How do I create a new outlet?

Accepted Answer

Open the Outlet section and add a new outlet, entering its name, address, contact, and settings. Once created, you can build its menu, add users, and configure printers/taxes for that outlet.

Question 44

What outlet settings can I configure?

Accepted Answer

Outlet settings include the outlet's details (name, address, contact, tax numbers), business type, currency/country, and various behaviour options. Configure these so receipts and reports show correct information.

Question 45

How do I copy a menu from one outlet to another?

Accepted Answer

Use the Copy Menu option to copy categories and items from an existing outlet to another, so you don't rebuild the menu from scratch for each branch.

Question 46

Where do I change a location's settings?

Accepted Answer

Open the outlet/location's Settings from the dashboard. There you set the location details (address, email, GST number), receipt footer, reporting emails, currency, tax behaviour, enable/disable options, and permissions for that location.

Question 47

How do I add a receipt footer (text and image)?

Accepted Answer

In location settings set the Receipt Footer text and/or upload a Footer Image. This prints at the bottom of the customer bill (you also choose to show it on receipts in the printer customization).

Question 48

How do I set reporting emails (daily report recipients)?

Accepted Answer

In location settings add one or more Reporting Emails. Business reports/summaries are emailed to these addresses so owners/managers receive them without logging in.

Question 49

How do I add a table?

Accepted Answer

Open the Table section and add a table — give it a name/number and assign it to a section. The table then appears in the POS dine-in screen for taking orders.

Question 50

How do I add many tables at once?

Accepted Answer

Use Quick Add to create several tables in one go instead of adding them one by one — useful when setting up a new floor or section.

Question 51

How do I create sections (areas/floors)?

Accepted Answer

Sections group tables into areas such as Ground Floor, Rooftop, or AC/Non-AC. Add a section, then assign tables to it so the dine-in screen is organised by area.

Question 52

How do I add a new user (member)?

Accepted Answer

Open the Members section and add a new member, entering their name, login details, and role. The user can then log in to the POS or dashboard according to their role and assigned outlet.

Question 53

How do roles and permissions work for users?

Accepted Answer

Each member is given a role (such as cashier, waiter, or manager) that controls what they can do in the POS and dashboard. Assign the role that matches the staff member's responsibilities so they only access what they need.

Question 54

How do I edit or deactivate a user?

Accepted Answer

Open the member from the Members list to edit their details, change their role, reset their password, or deactivate them so they can no longer log in.

Question 55

How do I build my menu in the dashboard?

Accepted Answer

Build the menu in this order: set up Taxes, create Categories, add Modifiers (variations and add-ons), then add Items (assigning each to a category, tax, and price). Add Combos and Packages if you sell them. Then set the display order and sync the POS app.

Question 56

How do I set up taxes, and what is inclusive vs exclusive tax?

Accepted Answer

Open Taxes and create the tax rates you charge (e.g. GST/VAT). For each item's price you can set the tax as inclusive or exclusive of the selling price. Inclusive means the tax is already contained in the price you entered; exclusive means the tax is added on top of the price at billing.

Question 57

How do I create categories (cuisines)?

Accepted Answer

Open Categories and add a category for each group of items (e.g. Starters, Beverages). Items are assigned to a category, which controls how the menu is grouped in the app and on reports. You can set the order in which categories appear.

Question 58

How do I add a new item?

Accepted Answer

Open Items and add a new item: enter its name, assign a category and tax, set the price(s), and add a barcode/product code and image if needed. Save and the item becomes available on the POS after sync.

Question 59

How do I edit or update an existing item?

Accepted Answer

Open the item from the Items list to change its name, category, tax, price, barcode, image, or availability. Save and re-sync the POS to apply the change.

Question 60

How do I set multiple prices for an item (dine-in / takeaway / online)?

Accepted Answer

An item can have more than one price — for example a base price and an 'other'/online price. Set each price on the item so the POS applies the right one by order type, and the online menu uses the online price.

Question 61

Where do I see current stock?

Accepted Answer

Open Current Stock to see the on-hand quantity of items and raw materials for the selected outlet. Use it to monitor levels and decide what to reorder.

Question 62

How do I add stock?

Accepted Answer

Open Add Stock, choose the item/raw material, enter the received quantity (and cost if tracked), and save. The current stock increases by that amount.

Question 63

How do I manage raw materials?

Accepted Answer

Raw materials are the ingredients consumed by recipes. Add raw materials (and their categories), and maintain their stock; recipes then deduct them as linked items sell.

Question 64

Where do I see and manage customers?

Accepted Answer

Open Customers to view your customer list with their details and order history, add new customers, and edit existing ones. Customers can be attached to orders at the POS for loyalty and history.

RoyalPOS Help Center

General

About RoyalPOS

POS App

Getting Started

Downloads & App Links

Taking Orders

Adding Items

Checkout & Payment

Printer Setup

Kitchen Display, Captain & Token Counter

Receipt & KOT Customization

Reports & End of Day

Inventory & Stock

Multi-Device & Network

Troubleshooting

Admin Dashboard (Web)

Admin Dashboard — Getting Started

Outlet Setup

Location Settings & Permissions

Tables & Sections

Users & Devices

Menu Setup

Item Master & Bulk Upload

Stock & Inventory

Customers, Members & Loyalty

Offers, Ads & Notices

Reports (Dashboard)

Online Ordering & Settings

Integrations

By Business Type

Restaurants — Business Guide

Retails — Business Guide

Bakery — Business Guide